Embracing a Customer-obsessed Mentality
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Gain a competitive edge in the customer age. Learn to understand, delight, and connect with customers. Become customer-obsessed to drive your organization’s success.
About this course
Today in the Age of the Customer, competitive advantage has been redefined. Customers are in control. They have more choices than ever before resulting in sky-high expectations. The only source of competitive advantage is the obsession with understanding, delighting, connecting with and serving customers. Organizations need people who are customer obsessed. People who are so interested and committed to the people they are creating and designing for that they are willing to spend time, take risks and admit that they personally might be wrong. People who are so customer obsessed that they never settle but are continually trying to understand what else they can do for their customers.
Learning objectives
Discover the key concepts covered in this course
Identify statements that describe what it means to be customer obsessed
Recognize the benefits of using a customer-obsessed approach
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