About this course
The working world has never been more complex than it is today, with cost pressures, customer demands, and competitive markets. None of these challenges can be addressed by “going it alone.” Collaboration is key, bringing the organization’s best minds together to address these challenges. And key to collaboration is effective listening, ensuring that each member of an organization fully expresses their viewpoints and that these viewpoints are considered by their colleagues. In this course, you’ll learn practical skills for drawing out and synthesizing others’ viewpoints in service of improving your individual performance. You’ll also explore bringing out the best in others and creating the best possible solutions to the challenges faced by today’s organizations.
Learning objectives
Discover the key concepts covered in this course
Identify key active listening skills
Identify ways to demonstrate genuine interest as a listener
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