Explore troubleshooting methodologies
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This module introduces the Enterprise Desktop Support Technician role and describes how an EDST best supports end users, both directly and indirectly, in a Windows client environment.
Describe the Enterprise Desktop Support Technician (EDST) job role., Describe the desktop support environment., Describe how to interact with end users., Explain the key stages and terminology of a troubleshooting methodology
Prerequisites
Students should have a basic understanding of computer networks and hardware concepts.
Students should have a basic understanding of OS and Application concepts.
Students should have experience with using Windows 10 or later.
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