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Explore troubleshooting methodologies

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Module

7 Units

This module introduces the Enterprise Desktop Support Technician role and describes how an EDST best supports end users, both directly and indirectly, in a Windows client environment.

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Describe the Enterprise Desktop Support Technician (EDST) job role., Describe the desktop support environment., Describe how to interact with end users., Explain the key stages and terminology of a troubleshooting methodology
Prerequisites
Students should have a basic understanding of computer networks and hardware concepts.
Students should have a basic understanding of OS and Application concepts.
Students should have experience with using Windows 10 or later.

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Explore troubleshooting methodologies
Explore troubleshooting methodologies
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