Configure auto attendants and call queues
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Understand how auto attendants and call queues in Microsoft Teams can interact with callers to ensure they’re connected your agents as quickly as possible. You’ll also learn how to set up auto attendants and call queues.
Describe the differences between auto attendants and call queues., Design an auto attendant to gather information from callers., Explain how to set up auto attendants to implement your plan., Demonstrate how to plan call queues to manage many callers., Describe how to configure call queues to alert agents and route calls., Explain how to plan licensing for auto attendants and call queues.
Prerequisites
Familiarity with administrating Microsoft Teams
Awareness of Microsoft Teams Phone
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