ChatGPT is about to revolutionize how we all work, you need to think about what you do next, do you become part of the solution and learn how to enhance your services? or be at risk of redundancy! this course will help!
In this course I will show you how you could use chatgpt to your advantage and improve your services that you deliver in service management area.
We will cover the following in this course:
1. What is ChatGPT and how do I prompt effectively?
2. Do some gap analysis to understand where it will help you in your organization (Including some workshops to help you get the information you need!)
3. Incident management and ChatGPT
4. Problem management and ChatGPT
5. Asset and configuration management and ChatGPT
5. ServiceNow and ChatGPT
I hope you enjoy the course, and if you need any help and want to ask any questions please let me know!
I also value any feedback you may have and this course will be continually updated as AI evolves

Who this course is for:
Someone working in IT Service Management teams
Someone interested in utilizing ChatGPT
New job seekers looking to take advantage of ChatGPT in this evolution in the way we work
–
SKILLS YOU WILL GAIN
ChatGPT prompt writing
Continual Service Improvement
WHAT YOU WILL LEARN
Prompt writing and the importance of wording and framing
Using workshops to understand where there are gap opportunities ChatGPT can help with