Delivering IT Services
|
Adapt to this brave new digital world with this course, Delivering IT Services. You’ll learn how to build value streams and manage resources in order to deliver IT services based on lean-agile ITSM.
When delivering IT services it’s beneficial to have a lean-agile mindset, and deliver based on value streams.
In this course, Delivering IT Services, you’ll delve into essential ITSM concepts such as operating models and what value streams are:
Author Name: Frederico Aranha
Author Description:
Frederico had extensive experience in professional education, consulting, program management, innovation projects and new businesses development. He is certified as a PMP, ITIL Expert, Scrum Master, Product Owner, Scrum Trainer and instructor accredited by Axelos/PEOPLECERT. Frederico’s specialties are: management training, online education, project management, new businesses development, risk management, systems development, Lean Startup, BMG, quality management, IT services and strateg… more
Table of Contents
- Course Overview
2mins - Recalling ITSM Essential Concepts and Practices
36mins - Leading IT Service Delivery
22mins - Managing IT Services Based on Value Streams
25mins
User Reviews
Be the first to review “Delivering IT Services”
Related Products
Monitor Azure AI services
Azure AI services enable you to integrate artificial intelligence into your applications and services. It's important to be able to monitor Azure AI Services in order to track utilization, determine trends, and detect and troubleshoot issues.
Understand Microsoft Entra ID
This module explains Microsoft Entra ID. You'll compare Microsoft Entra ID to Active Directory DS, learn about Microsoft Entra ID P1 and P2, and explore Microsoft Entra Domain Services for managing domain-joined devices and apps in the cloud.
Describe cloud computing
This module introduces you to cloud computing. It covers things such as cloud concepts, deployment models, and understanding shared responsibility in the cloud.
Describe Azure identity, access, and security
This module covers some of the authorization and authentication methods available with Azure.
Secure Azure AI services
Securing Azure AI services can help prevent data loss and privacy violations for user data that may be a part of the solution.
Describe features and tools in Azure for governance and compliance
This module introduces you to tools that can help with governance and compliance within Azure.
There are no reviews yet.