Software-as-a-Service (SaaS) has a reputation for being outside of your IT department’s control. In this course, Managing Software-as-a-Service Contracts, you’ll learn why the agreement you have with the vendor is important for bridging that gap. First, you’ll delve into the different components of a SaaS contract. Next, you’ll discover how to track if the vendor is providing an acceptable level of service. Finally, you’ll explore which key technical metrics you can monitor to ensure the solution is performing well. When you’re finished with this course, you’ll have the skills and knowledge of the Software-as-a-Service contract principles needed to successfully manage SaaS contracts in alignment with your business expectations.
Author Name: Sonia Cuff
Author Description:
Sonia Cuff is a systems administrator & architect at heart with over 20 years experience, starting out in Banking, Government, and Defense with Microsoft and IBM software platforms. She’s now playing in the Small & Medium Business market, running a Managed Services Provider in Brisbane, Australia (though her accent is from New Zealand). Sonia is a ‘Cloud realist’ who’s passionate about technology solutions being the right fit and delivering business benefits. She loves helping IT professionals … more