There’s a perception that Software-as-a-Service applications are supported by their vendor, with no need for your IT Operations department to get involved. In this course, Identifying SaaS Operational Challenges for IT, you will learn where SaaS can touch parts of your IT infrastructure, systems and processes. First, you will learn what you can and can’t control with a SaaS application. Next, you will discover which parts of your existing IT systems can be impacted by SaaS. Finally, you will explore which parts of your IT Operational processes need to include SaaS applications. When you are finished with this course, you will have the skills and knowledge of SaaS needed to integrate these applications with your existing IT systems and processes.
Author Name: Sonia Cuff
Author Description:
Sonia Cuff is a systems administrator & architect at heart with over 20 years experience, starting out in Banking, Government, and Defense with Microsoft and IBM software platforms. She’s now playing in the Small & Medium Business market, running a Managed Services Provider in Brisbane, Australia (though her accent is from New Zealand). Sonia is a ‘Cloud realist’ who’s passionate about technology solutions being the right fit and delivering business benefits. She loves helping IT professionals … more

Table of Contents

• Course Overview
  1min
• Operating a SaaS Solution
  15mins
• Understanding the SaaS Technology Stack
  17mins
• Integrating SaaS with Existing IT Systems
  23mins
• Integrating SaaS with Existing IT Processes
  21mins