Would you like to start working with ITSM, but don’t know where to begin?

In this course, IT Service Management Specific Practices, you will learn operational concepts and practices related to IT Service Management. First, you will learn fundamental operational concepts regarding ITSM such as incident, problem, known error, and IT asset.

Next, you will study monitoring and managing events, release management, service configuration management, deployment management, and change control. Finally, you will learn how to apply key ITSM practices such as:
Author Name: Frederico Aranha
Author Description:
Frederico had extensive experience in professional education, consulting, program management, innovation projects and new businesses development. He is certified as a PMP, ITIL Expert, Scrum Master, Product Owner, Scrum Trainer and instructor accredited by Axelos/PEOPLECERT. Frederico’s specialties are: management training, online education, project management, new businesses development, risk management, systems development, Lean Startup, BMG, quality management, IT services and strateg… more