A big part of managing your career effectively means dealing with people in a compassionate and healthy way. In this course, Handling Difficult Situations at Work, you’ll learn to manage social and professional problems effectively. First, you’ll explore how to work side by side with difficult people, and what you can manage in yourself to make that relationship effective. Next, you’ll discover how to handle (and avoid) inappropriate behavior in the workplace. Finally, you’ll learn how to have a successful career and maintain a high standard of personal ethics, and why doing this, absent a moral imperative, is still in your self-interest. When you’re finished with this course, you’ll have the skills and knowledge of professional social skills needed to handle difficult situations with grace and skill.
Author Name: Chris Behrens
Author Description:
Chris B. Behrens is a writer, speaker and software developer, specializing in DevOps. He has been a developer and architect for more than twenty years focusing on small to medium size companies and the development changes they face. He focuses on his flavor of Fear Based Development, whereby a developer ranks their tasks in descending order of anxiety, and how to tackle them in that order. Chief among these anxiety-inducing processes is software deployment, a topic that Behrens focuses upon. He … more

Table of Contents

• Course Overview
  1min
• Difficult People (And How Not to Be One)
  38mins
• Tough Situations to Prepare For
  40mins
• The Honor Code
  10mins