The aim of this course is for you to be able to identify and deal with conflict before a crisis occurs. This course is suitable for anyone that works in a team environment, whether you are a manager or not. The course has five main objectives: to identify the different stages of conflict and describe what happens at each stage, to explore your own relationship with conflict and how it can affect performance, to learn how to stop conflict from escalating and move both parties to agreement, to determine your natural style for dealing with conflict, and to understand the process for using negotiation and/or mediation for resolving conflict.
Author Name: Stephen Haunts
Author Description:
Stephen Haunts is an experienced Software Developer and Leader who has worked across multiple business domains including Computer Games, Finance, and Healthcare Retail and Distribution. Stephen has worked in languages ranging from Assembler, various forms of BASIC, to C and C++, and then finding his love of C# and .NET. Stephen also runs a Software Development and Leadership blog called {Coding in the Trenches} which can be read at http://www.stephenhaunts.com . Stephen also runs a small music … more

Table of Contents

• Introduction
  4mins
• What Is Conflict?
  10mins
• Feelings and Needs
  13mins
• Conflict Resolution Styles and Behaviours
  41mins
• Negotiation and Mediation
  21mins
• Course Summary
  9mins