At the core of effective communication is a thorough knowledge of communication principles and techniques. In this course, Managing IT: Communication, you’ll learn how to communicate effectively in business, which is a key skill for anyone. First, you’ll discover why good communication is important. Next, you’ll learn the principles for creating good communication. Finally, you’ll explore the techniques you can use for good communication. When you’re finished with this course, you’ll have a solid knowledge of how to effectively communicate that will help you as you move forward in your career and in life.
Author Name: Kevin Miller
Author Description:
Kevin’s mission is to close the gap between IT departments and the businesses they support, by opening IT to change. His goal is not to change what IT does; it is to change how IT does it, by changing how IT thinks. Kevin’s expertise is helping organizations of all sizes adopt and embrace agile methodologies for faster deliveries, reduced cost, and increased customer satisfaction. Kevin possesses numerous degrees and certifications, and over 20 years of progressive experience in a wide range of … more

Table of Contents

• Course Overview
  1min
• Why Good Communication Is Important
  16mins
• Communication Principles
  2mins
• Communication Is a Two-way Process
  3mins
• We Are Communicating All the Time
  5mins
• Timing and Frequency Matter
  11mins
• There Is No Single Method of Communication
  4mins
• The Message Is in the Medium
  4mins
• Communication Techniques
  8mins
• Types of Communication
  8mins