This course will provide to you a set of tools and concrete steps towards a meaningful service design experience in your organization by focusing on process and lifecycle mapping.

This course will teach you both the theory and the application of how to complete a service blueprint

This course will teach you how to effectively run strategy workshops and go from ideas to their successful implementation.

You will learn a set of tools and concrete steps towards a meaningful service design experience in your organization by focusing on how to create customer surveys & interviews and how to analyse & interpret data through visual representations.

This course will teach you how to map a user journey from identifying personas and understanding their emotions to understanding their intentions and expectations.

This course will teach you how to think in terms of services and approach business complexity from a human-centered design perspective.

This course will teach you how to determine your service design scope, successfully develop and implement ethnographic studies, while effectively managing all of your stakeholders.

In this course, SharePoint Online Essentials, you'll learn the basics of getting started with SharePoint Online, including news posts, document libraries, lists and more.

Learn how to kickstart your social media plans and build a successful online community.

This course will teach you how to effectively run virtual meetings and minimize effort while maximizing engagement and results.

Most organizations see an ever-increasing focus on Sustainability. Here, explore the most important ideas and terms, see how to define and manage sustainability goals, and how current technologies help—or even harm—sustainability efforts.

In this course, Teams Calling, we focus the telephony aspects of Microsoft Teams and provide an in-depth look at placing and receiving calls, controls, voicemail option and Teams calling delegates.