Learn The Hidden Secrets Of How To Deal With Difficult People

A successful Support Center is prepared for any customer situation. In this course, you will learn how to handle an irrational customer and gain an understanding of when to escalate complaints to a manager.

Decisions can make or break a situation.

Elevate decision-making skills with Decision Models, analysis methods, risk management, and optimization techniques.

Learn the art to effective delegate through a Virtual Assistant! Learn how to use our business systems.

Learn to give constructive feedback that fosters growth and success. Explore proven models to construct the feedback and techniques to handle less-than-ideal reactions to feedback.

In this course, Exploring Delivering and Evolving Product Foundations, you’ll learn the essential steps must take to deliver a product that meets product-market fit.

As the saying goes: real artists ship. This course explores what it takes for your Agile team to bring its product to life: how value is defined, when we can call our development complete, and how we can capture important context for the future.

Learn about Microsoft Power Pages, the platform for creating, hosting, and administering modern external-facing websites using shared business data stored in Microsoft Dataverse.

Learn about the different encryption methods Microsoft Purview provides to protect messages.

Microsoft Power Automate builds process automation. Power Automate allows anyone with knowledge of the business process to create repeatable flows that, when triggered, and perform the process for them.

Learn about the value and capabilities of Microsoft Power Apps and ways citizen and professional developers use this technology to build simple applications for their business.