IT Service Management (ITSM)
Showing 13–24 of 94 results
Designing and Creating ServiceNow Service Catalogs
This course will teach you how to properly create and then design a service catalog in ServiceNow.
Designing and Managing a Group Policy Deployment
This course is designed to build on the knowledge you gained in the Group Policy fundamentals course by providing practical direction on how you can design, manage, and secure a good Group Policy deployment.
Designing with ServiceNow Flow Designer
In today’s fast-paced world, enterprises seek no-code or low-code solutions. This course will teach you to leverage the ServiceNow Flow Designer and implement business rules.
Developing Personalized Emails in Salesforce Marketing Cloud
This course will teach you the basics of email personalization using AMPscript in Salesforce Marketing Cloud.
Digital Transformation for ING’s Tech Academy
In this session, you'll hear about digital transformation for ING's Tech Academy.
Digital Transformation through Democratized Technology Skills
Join this session to discover how strategic upskilling drives digital transformation.
Exam Review and Tips for ISACA® CRISC
This course will teach you the steps and techniques needed for the CRISC examination. This will include study tips, important things to know, and some of the things to expect on examination day.
Exploring Professional Services
This course will teach you to collaborate with professional services to maximize their added value to your organization.
Getting Started with Microsoft Teams and Microsoft 365 Groups Administration
Microsoft Teams is the fastest growing Microsoft 365 service of all time and is used by over 270 million users monthly! In this course, you will learn how to manage Microsoft Teams as well as its underlying membership service, Microsoft 365 Groups.
Getting Started with ServiceNow
This course will teach you how to get started with the fundamentals of ServiceNow. Throughout the journey of the course, you will learn how to properly set up and configure the most used ServiceNow solutions.
Governance for ISACA® CRISC™
This course will teach you the principles and methods of evaluation of risk governance needed for the CRISC examination.
Group Policy: Advanced Targeting
Active Directory Group Policy is a powerful tool; however, many people don't realize its full potential. In this course, you'll learn how to use Active Directory to target complex edge cases as well as to replace manual tasks or logon scripts.