IT Service Management (ITSM)
Showing 13–24 of 64 results
Developing Personalized Emails in Salesforce Marketing Cloud
This course will teach you the basics of email personalization using AMPscript in Salesforce Marketing Cloud.
Getting Started with Microsoft Teams and Microsoft 365 Groups Administration
Microsoft Teams is the fastest growing Microsoft 365 service of all time and is used by over 270 million users monthly! In this course, you will learn how to manage Microsoft Teams as well as its underlying membership service, Microsoft 365 Groups.
Getting Started with ServiceNow
This course will teach you how to get started with the fundamentals of ServiceNow. Throughout the journey of the course, you will learn how to properly set up and configure the most used ServiceNow solutions.
Group Policy: Advanced Targeting
Active Directory Group Policy is a powerful tool; however, many people don't realize its full potential. In this course, you'll learn how to use Active Directory to target complex edge cases as well as to replace manual tasks or logon scripts.
Group Policy: Troubleshooting
Group Policy is a powerful and essential feature set within Active Directory, yet when it goes wrong it can have wide-ranging implications. This course will teach you how to systematically troubleshoot the most complicated Group Policy issues, fast.
Introduction to the Troubleshooting Microsoft Teams (MS-740) Exam
Microsoft Teams is one of the most popular collaboration tools in the world with over 145 million daily active users. This course will introduce you to the MS-740: Troubleshooting Microsoft Teams certification exam.
Introduction to the VCP-DCV Certification
Are you looking to get certified with VMware's Data Center Virtualization exam? This course provides an overview of VMware’s certification tracks, introduces the VCP-DCV exam, and offers guidance on the required skills to be successful with the exam.
Introduction to Windows PowerShell Scripting
Dive into the world of PowerShell scripting with this beginner-friendly course. Master the essentials of PowerShell script execution, understand object types, and automate tasks effectively.
Jamf Pro Fundamentals and Administration
This course will teach you the basics of Jamf Pro and give you a good overview of its features and workflows.
Jira: Getting Started
Jira is one of the most widely used project planning and status tracking applications in the world, with a wealth of features and customization points. This course is focused on what you need to know to make efficient daily use of Jira.
Knowledge Management in Salesforce Service Cloud
Welcome to Knowledge Management in Salesforce Service Cloud. This course will teach you how to administer, maintain, and utilize Salesforce Knowledge.
Managing Entitlements and Milestones in Salesforce Service Cloud
Entitlements and Milestones are among the most powerful features in Salesforce Service Cloud. This course will teach you how you can leverage them to put in place strong SLA governance for your Service Cloud users.