IT Service Management (ITSM)
Showing 25–36 of 64 results
Managing macOS Apps and Processes
This course will help you effectively install, update, manage, share, and troubleshoot apps. You will also learn about macOS app security technologies and how they protect your users, as well how to manage them.
Managing User Administration in ServiceNow
This course will teach you how to administer users on the platform, checking their permissions, roles, and groups.
Microsoft 365 Services and Concepts
With over 250 million monthly active users, Microsoft 365 is one of the most popular productivity cloud solutions in the world. This course will teach you about all of the different services part of Microsoft 365.
Microsoft 365: The Big Picture
With over 250 million monthly active users, Microsoft 365 is one of the most popular productivity cloud solutions in the world. In this course, you will learn the different services part of Microsoft 365.
Microsoft Collaboration Engineer: Plan and Design Collaboration Communications Systems
Take your Microsoft Teams experience to the next level by adding voice, meeting, and device capabilities. This course teaches you how to plan and design a Microsoft Teams collaboration and communication system for your organization.
Migrating to Exchange Server 2016
Server migration can be time-consuming and difficult. This course will teach you how to successfully plan, run, and complete the migration of an existing Exchange Server 2010/2013 organization to Exchange Server 2016.
Migrating to Microsoft Teams
Get ready to seamlessly transition from Skype for Business Server to Microsoft Teams. This course will teach you how to migrate and improve Microsoft unified communication infrastructure.
Salesforce Development Lifecycle and Deployments
This course will teach you best practices for preparing and successfully executing deployments for a production Salesforce environment.
SharePoint Online Pro
In this course, SharePoint Online Pro, you will learn about the more advanced features of SharePoint Online.
Support and Retire Windows Devices with Microsoft Intune
This course will teach you how to successfully manage Windows devices throughout their lifecycle, including remote support, troubleshooting, and retirement.
The IT Ops Sessions: A Brief History of Virtual Machines – An Insider’s Perspective
In this IT Ops session, you’ll learn the history of virtual machines from the perspective of someone that was there in the beginning.
The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace
In this IT Ops session, you’ll learn how to integrate ServiceNow ITSM tool with Azure automation PowerShell runbooks for an end-to-end service request automation resulting in reduced efforts and expenses.