Jira is one of the most widely used project planning and status tracking applications in the world, with a wealth of features and customization points. This course is focused on what you need to know to make efficient daily use of Jira.

Welcome to Knowledge Management in Salesforce Service Cloud. This course will teach you how to administer, maintain, and utilize Salesforce Knowledge.

If you are a technical or non-technical manager facing challenges such as building trust, delegation, or giving feedback, this presentation gives you recipes with step-by-step instructions to improve your team and deliver value to your business.

Entitlements and Milestones are among the most powerful features in Salesforce Service Cloud. This course will teach you how you can leverage them to put in place strong SLA governance for your Service Cloud users.

The ability to measure and create useful metrics is an essential skill for all leaders. This course will teach you the ins and outs of measurements, exploring why you should measure, why you do measure, and what to measure.

This course will help you effectively install, update, manage, share, and troubleshoot apps. You will also learn about macOS app security technologies and how they protect your users, as well how to manage them.

This course provides managers with tried and true methods to help them empower their employees to reach their full potential. During this course, you'll be presented with everyday scenarios and techniques to handle situations and remove obstacles.

This course will teach you how to administer users on the platform, checking their permissions, roles, and groups.

With over 250 million monthly active users, Microsoft 365 is one of the most popular productivity cloud solutions in the world. This course will teach you about all of the different services part of Microsoft 365.

With over 250 million monthly active users, Microsoft 365 is one of the most popular productivity cloud solutions in the world. In this course, you will learn the different services part of Microsoft 365.

Take your Microsoft Teams experience to the next level by adding voice, meeting, and device capabilities. This course teaches you how to plan and design a Microsoft Teams collaboration and communication system for your organization.

Server migration can be time-consuming and difficult. This course will teach you how to successfully plan, run, and complete the migration of an existing Exchange Server 2010/2013 organization to Exchange Server 2016.