Most support centers have documented processes and flow charts. This course will provide a look into the value of help desk flow charts and FAQ procedures necessary to ensuring a successful customer experience.

This course will teach you how to create CloudPages that use AMPscript to interact with your Marketing Cloud contacts and data, and perform interactions like sending triggered emails, capturing form data and updating contact subscription preferences.

This course will give you an overview of Marketing Cloud Connect’s main features, and increase your understanding of know how to use Marketing Cloud Connect to design and deliver connected, personalized experiences to your customers.

In today’s fast-paced world, enterprises seek no-code or low-code solutions. This course will teach you to leverage the ServiceNow reporting framework to build meaningful reports and dashboards.

This course will teach you which administrative and operational tasks you, as an admin, can expect running your workloads in a vSphere environment.

Are you looking to get certified with VMware's flagship Data Center Virtualization exam? This course will teach you to install and configure VMware vSphere, a core objective in the VCP-DCV exam.

This course will teach you how to troubleshoot and repair user accounts, file, folder, and permissions problems for local and remote users.

This course will teach you how you can troubleshoot, diagnose, and repair the most difficult and complex problems on a Windows 11 PC.

This course will teach you how to effectively manage and troubleshoot hardware problems in Windows 11.

This course will teach you how to get started with troubleshooting Windows 11 PCs of different types.

This course will teach you how to diagnose, troubleshoot, and repair any type of problem with the Windows 11 Registry and operating system structure.

This course will teach you how to effectively support remote and hybrid workers, sometimes using their own computers, and how you can troubleshoot and diagnose problems remotely.