Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments. Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. Prerequisite: Before taking this course, learners should have completed the CCAI Conversational Design Fundamentals course.

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series.

Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.

This Free Online Course Includes: 1.5-3 Hours of Learning CPD Accreditation Final Assessment

In this course, you will explore the connectivity options for virtual private cloud (VPC) on IBM Cloud.

In this course, you will explore virtualization in action, compare the functionality across multiple platforms, and learn the basics of how server, network, and storage virtualization come together to run workloads in the real world!

New to virtualization? Well this is a great entry level virtualization course made for you. Learn exactly what virtualization is, how it helps you, the various forms of virtualization, and where to go to learn more.

This Free Online Course Includes: 3-4 Hours of Learning CPD Accreditation Final Assessment

This Free Online Course Includes: 1.5-3 Hours of Learning CPD Accreditation Final Assessment

In the world of software development, a lot of information is communicated visually, through diagrams. This course will teach you how to create effective and engaging diagrams--starting with goals and audience, and moving to diagram components to visual design tips and tricks.

Game VFX

In this course you will be introduced to the fundamentals of how to use the tool as well as some handy tips and tricks for getting the most out of their development experience.