This course will teach you the foundations skills in server administration and allow you to make informed decisions on the deployment, configuration and maintenance of the servers in your enterprise.

This course covers Objective 1 (1.1 to 1.3) on hardware installation, maintenance, and storage for the CompTIA Server+ certification. The other objectives are covered in other courses in the series.

This course will teach you the foundational skills in server troubleshooting and allow you to make informed decisions on the correct methodology, configuration, and maintenance of the servers in your enterprise.

In the first phase of the service adoption framework, Start, you gather organizational objectives and build out your strategy and deployment plan.

Learn about the second phase of the service adoption framework, Experiment.

Learn about the third phase of the service adoption framework, Scale.

This course will teach you how to get into the mind of the customer to understand their needs and help carve out the best journey and experience for them using a very efficient research method.

This course will provide to you a set of tools and concrete steps towards a meaningful service design experience in your organization by focusing on process and lifecycle mapping.

This course will teach you both the theory and the application of how to complete a service blueprint

This course will teach you how to effectively run strategy workshops and go from ideas to their successful implementation.

You will learn a set of tools and concrete steps towards a meaningful service design experience in your organization by focusing on how to create customer surveys & interviews and how to analyse & interpret data through visual representations.

This course will teach you how to map a user journey from identifying personas and understanding their emotions to understanding their intentions and expectations.