This module introduces the concept and benefits of Change Agents to support change and adoption with technology in public sector organizations.

Examines the different types of Exchange Server recipients, including mailboxes, Microsoft 365 groups, resources, contacts, public folders, and analyzes how they differ from each other.

This module covers modern endpoint management and enterprise desktop lifecycle concepts. It teaches the stages of the lifecycle (planning, deployment, maintenance) and provides a foundation for future learning.

As an IT Professional experienced in SAP solutions, you need to understand how to leverage Azure resources that include virtual machines, virtual networks, storage accounts, and Microsoft Entra ID. These modules will provide the basis for running SAP workloads in Azure.

SAP professionals need to evaluate SAP solutions on Azure for identity services, remote management, and governance and manageability. These modules explore the identity and management for SAP workloads on Azure.

Take a hands-on tour of Microsoft Search, your tailored search experience for information in your organization to find people, files, org charts, sites, and answers to common questions.

This module explores the practical usage of Microsoft 365 Copilot across Microsoft 365 Apps, demonstrating how to streamline workflow and increase productivity.

This module describes the new features in Windows and provides guidance with respect to navigating and customizing the user interface.

Streamline the installation and maintenance of software on your computer by using Windows Package Manager. Explain the front-end components and commands, the Windows Package Manager repository, and how to contribute to the repository.

This module examines the Windows client service module and describes the available methods for applying Windows updates.

This module examines the concepts and principles of the Zero Trust security model, as well as how Microsoft 365 supports it, and how your organization can implement it.

This module examines how Microsoft 365 Threat Intelligence provides admins with evidence-based knowledge and actionable advice that can be used to make informed decisions about protecting and responding to cyber-attacks against their tenants.