Welcome to Knowledge Management in Salesforce Service Cloud. This course will teach you how to administer, maintain, and utilize Salesforce Knowledge.

This course will help you prepare for the Salesforce Certified Sharing and Visibility Designer exam. Using a real-world scenario involving a global company you will learn how to manage account ownership using Enterprise Territory Management.

If you are a technical or non-technical manager facing challenges such as building trust, delegation, or giving feedback, this presentation gives you recipes with step-by-step instructions to improve your team and deliver value to your business.

Data Management is one of the most important aspects of business operations in the world today, and having a thorough understanding of these principles can truly help you to advance in your career.

Entitlements and Milestones are among the most powerful features in Salesforce Service Cloud. This course will teach you how you can leverage them to put in place strong SLA governance for your Service Cloud users.

The ability to measure and create useful metrics is an essential skill for all leaders. This course will teach you the ins and outs of measurements, exploring why you should measure, why you do measure, and what to measure.

This course will help you effectively install, update, manage, share, and troubleshoot apps. You will also learn about macOS app security technologies and how they protect your users, as well how to manage them.

This course will teach you how to effectively utilize reports and dashboards in Salesforce Lightning to analyze data and facilitate reporting functions for your organization.

This course provides managers with tried and true methods to help them empower their employees to reach their full potential. During this course, you'll be presented with everyday scenarios and techniques to handle situations and remove obstacles.

This course will teach you how to administer users on the platform, checking their permissions, roles, and groups.

Learn about the various user settings available in Salesforce, from creating profiles, permission sets and roles, to creating a user and managing administrative tasks, like password resets, freezing and unlocking accounts, and more.

With over 250 million monthly active users, Microsoft 365 is one of the most popular productivity cloud solutions in the world. This course will teach you about all of the different services part of Microsoft 365.