This course will teach you how to use critical thinking skills to your advantage in any role.

This course will teach you about the role and importance of the Customer Support function, Net Promoter Score as a measure of customer loyalty, and the Experience Brief as a means of documenting and aligning on a shared vision for Customer Support.

This course will teach you communications secrets that can help you to leave a lasting impression and engage with others more meaningfully.

This course teaches you what burnout is and how to prevent and recover from it.

This course teaches you about interpersonal skills so that you can become more aware and improve soft skills in the workplace.

See the influence storytelling has on tech innovation, how technologists can create a more inclusive world and so much more!

This course will teach you how to better manage and express emotions in a professional environment.

In this course, you will explore selecting the best meeting format given your objective and team situation, select virtual meeting tools to collaborate with global teams, and prepare to lead interactive meetings that are designed with engagement.

This course will teach you how to recognize and handle different types of difficult personalities in order to be able to work and communicate with them effectively, especially during feedback sharing sessions.

Learn how to identify your emotions, create work/life boundaries, discover self-management techniques, manage an isolating work environment, actively listen to others, and manage relationships by engaging in strategic and consistent communication.

This course will teach you how to relate and work effectively within a diverse workplace by being culturally intelligent.

This course will teach you how to make use of the techniques used by professional negotiators. This practical course includes real life scenarios tailored toward professionals, managers, and leaders in the IT industry.