This course will prepare you for the Salesforce Certified Sharing and Visibility Designer exam. Using a real-world scenario, you will learn how to plan and configure external sharing for a customer community site created with Experience Cloud.

Most support centers have documented processes and flow charts. This course will provide a look into the value of help desk flow charts and FAQ procedures necessary to ensuring a successful customer experience.

This course will give you an overview of Marketing Cloud Connect’s main features, and increase your understanding of know how to use Marketing Cloud Connect to design and deliver connected, personalized experiences to your customers.