What’s a Mac without its apps? Apps are integral to productivity on any Apple device. If you want to get the most out of your Apple device, you’ll rely on a good foundation of apps. In this course, Apple Device Support: App Management, you’ll be guided through the basic to intermediate skills you’ll need to confidently manage Apple devices and their apps for yourself or an organization. First, you’ll explore macOS Finder and learn how it behaves. Next, you’ll discover how to support a variety of applications (native and third party). Finally, you’ll delve into how to manage background app data, backups, and script in terminal. When you’re finished with this course, you’ll have the skills and knowledge of app management needed to support end users of an organization and within the public.
Author Name: Rachel Gillett
Author Description:
Rachel is an experienced Apple Technical Support professional. Having spent 11 years with Apple between both retail and corporate support environments. In her spare time, she loves music, musical theatre, gaming and spending time with her animals. She can’t wait to share her knowledge with you all and continue to expand it!

Table of Contents

• Course Overview
  1min
• Finder Basics
  8mins
• macOS Default and Shared Folders
  8mins
• Third-party Apps and Security
  5mins
• Third-party Kernel and System Extensions
  3mins
• Access Issues for Non-app Store Apps During Installation on macOS
  6mins
• App Requests: Security and Privacy Settings
  4mins
• App Background Items
  8mins
• Personal Apple ID vs. Managed Apple IDs and the App Store
  6mins
• Resources and Containers
  8mins
• App Data and Deletion
  6mins
• Apple Configurator
  3mins
• Managing Documents
  3mins
• Terminal and Scripting
  9mins