When using any device there are always ways things can go wrong. That’s where diagnostics and troubleshooting come in. In this course, Apple Device Support: Using Diagnostics and Troubleshooting, you’ll learn to correctly identify and use diagnostic features and efficient troubleshooting of Apple devices. First, you’ll explore a basic troubleshooting breakdown to help you ascertain the cause of an issue. Next, you’ll discover hardware troubleshooting techniques. Finally, you’ll learn how to troubleshoot and diagnose software and networks. When you’re finished with this course, you’ll have the skills and knowledge of a range of techniques to help you quickly, accurately, and efficiently diagnose a range of Apple products.
Author Name: Rachel Gillett
Author Description:
Rachel is an experienced Apple Technical Support professional. Having spent 11 years with Apple between both retail and corporate support environments. In her spare time, she loves music, musical theatre, gaming and spending time with her animals. She can’t wait to share her knowledge with you all and continue to expand it!

Table of Contents

• Course Overview
  1min
• The Troubleshooting Wheel
  7mins
• Troubleshooting iPhones and iPads, Accessories, and Components
  23mins
• Using iOS Sysdiagnose
  9mins
• macOS Console
  9mins
• Breaking down Activity Monitor within macOS
  10mins
• Apps and How to Troubleshoot Them
  31mins
• Troubleshooting Mail and Messages
  11mins
• Troubleshooting Printing Issues
  16mins
• Troubleshooting Network Issues
  11mins
• Sharing Services
  8mins
• Face ID and Touch ID
  8mins
• Cellular Data
  7mins
• iCloud Troubleshooting
  11mins