About this course
When you’re in a customer-facing role in a virtual or hybrid work environment and you can’t interact with your customers in person, how can you establish rapport, build a relationship, and get them to trust you? In this course, you’ll explore the skills and strategies to bridge the virtual divide and find meaningful ways to reach out to customers, strengthen existing customer ties, and build new ones. You’ll learn how vital it is to make these human connections, and what personal qualities will enable that to happen. You’ll discover how to meet your customers and really get to know them in a virtual environment, and how – and when – to use different communication channels most effectively to create real human connections. You’ll also learn how to reach out effectively to create valuable touch points that customers will appreciate.
Learning objectives
Discover the key concepts covered in this course
Recognize key considerations for engaging with customers virtually
Recognize personal qualities that help build virtual connections
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