From a pool of 50 techniques available to use for business analysis, it’s not always easy to pick the right one. There is the context of a particular knowledge area which determines the selection process as well. In this course, Business Analysis Techniques: Eliciting Information and Collaborating with Stakeholders, you will gain the ability to understand the purpose of the selected techniques. First, you will learn that each technique gets tailored for the knowledge area and that there are defined steps to be taken in order to perform it successfully. Next, you will discover how important it is to collaborate with stakeholders during the process of eliciting information and create open communication channels. Finally, you will explore the usage considerations for each of these selected techniques, so you are able to fit them into the right background. When you are finished with this course, you will have the skills and knowledge to apply business analysis techniques in the context of elicitation and collaboration needed to implement changes in organizations.
Author Name: Milena Pajic
Author Description:
Milena Pajic has more than a two-decade-long career in the IT industry, leading distributed teams and managing projects on the international level. Software developer by education, she dug deep into the code, earned significant hands-on experience, and learned the rules of the game. She has been heavily involved in building teams on the basis of self-organization and cross-functionality, spreading her knowledge, and investing in education. Milena is a Master of Computer Science, PMP Certified Pr… more

Table of Contents

• Course Overview
  1min
• Introducing Techniques for Elicitation and Collaboration
  5mins
• Employing Data Mining to Elicit Information
  17mins
• Organizing Collaborative Games to Elicit Information
  22mins
• Using Interviews to Elicit Information from Stakeholders
  21mins
• Using Surveys and Questionnaires to Elicit Information
  21mins
• Conducting Observations to Elicit Information
  20mins
• Analyzing Documents to Elicit Information
  18mins
• Expressing How Workshops May Be of Value in Eliciting Information
  23mins
• Using Mind Mapping in Elicitation and Collaboration
  21mins
• Depicting How to Use Focus Groups to Elicit Information
  22mins
• Wrapping up: Overall Techniques in Elicitation and Collaboration
  28mins