Welcome to “CCAI Virtual Agent Development in Dialogflow ES for Software Developers”, the third course in the “Customer Experiences with Contact Center AI” series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You’ll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. Prerequisite: Before taking this course, learners should have completed the “CCAI Virtual Agent Development in Dialogflow ES for Citizen Developers” course.
Author Name: Google Cloud
Author Description:
Google Cloud can help solve your toughest problems and grow your business. With Google Cloud, their infrastructure is your infrastructure. Their tools are your tools. And their innovations are your innovations.

Table of Contents

• Course Overview
  1min
• Testing and Logging
  32mins
• Taking Actions with Fulfillment
  31mins
• Integrating Virtual Agents
  10mins
• Course Review
  0mins
• Course Resources
  0mins