Chatbots in the Call Center: AWS Lex and Connect
|
In this course, you will build a basic cloud call center with AWS Connect then use AWS Lex to create a chatbot that recognizes speech input. You will finish with a call center that routes each call based on what the user says they need.
Tired of listening for which number to press when you call for something? So are your users. In this course, Chatbots in the Call Center: AWS Lex and Connect, you will gain the ability to build a speech-enabled cloud call center. First, you will learn about AWS Connect. Next, you will discover AWS Lex. Finally, you will explore how to integrate Lex into Connect. When you’re finished with this course, you will have the skills and knowledge of chatbots and call centers needed to have your very own call center with a phone number that you can call to try it out live.
Author Name: Craig Golightly
Author Description:
Craig is passionate about solving problems with the right tools. He has over 20 years of software development experience with large enterprises and small startups on everything from search engines to fighter jets. He has a bachelor’s and master’s degree in computer science with extensive experience in AWS, microservices, and artificial intelligence. Craig enjoys teaching and mentoring others so they can save time and accomplish their goals faster.
User Reviews
Be the first to review “Chatbots in the Call Center: AWS Lex and Connect”
Related Products
Creating Power Virtual Agent Chatbots for Microsoft Teams (PL-100)
Microsoft Power Virtual agents enable you to create powerful chatbots with no programming skills. This course will teach you create Microsoft Power Virtual Agents chatbots in Microsoft Teams.
Creating Chatbots with Microsoft Power Virtual Agents
Power Virtual Agents enable you to create powerful chatbots without code. This course will teach you how to create chatbots and publish them on a wide variety of channels. This course will also help you prepare for the PL-200 certification exam!
Build a Chatbot with Amazon Lex for Facebook: Big Picture
Chatbots are now the preferred method of contact for users to answer questions and get online support. This course will teach you to use Amazon Lex to build a chatbot that meets your unique needs and deploy it to Facebook Messenger.
Building Chatbots with Google Dialogflow
The general trend in any industry is for repetitive tasks to get automated and for humans to be deployed on higher skill jobs. Google Dialogflow is a cutting edge conversational interface for bots, devices, and applications.
Oracle Developer Essentials: Tables and Indexes
This course covers the essentials of creating and managing tables in your Oracle database, including naming tables, defining columns, creating constraints and granting permissions. It also covers the basics of indexes, which are essential for efficiently accessing data in your tables.
Debugging Java
This course will teach you debugging strategies and skills so that you can effectively work with Java.
There are no reviews yet.