Configure auto attendants and call queues
|
Understand how auto attendants and call queues in Microsoft Teams can interact with callers to ensure they’re connected your agents as quickly as possible. You’ll also learn how to set up auto attendants and call queues.
Describe the differences between auto attendants and call queues., Design an auto attendant to gather information from callers., Explain how to set up auto attendants to implement your plan., Demonstrate how to plan call queues to manage many callers., Describe how to configure call queues to alert agents and route calls., Explain how to plan licensing for auto attendants and call queues.
Prerequisites
Familiarity with administrating Microsoft Teams
Awareness of Microsoft Teams Phone
User Reviews
Be the first to review “Configure auto attendants and call queues”
Related Products
Describe features and tools for managing and deploying Azure resources
This module covers tools that help you manage your Azure and on-premises resources.
Explore the possibilities with Copilot for Microsoft 365
This module explores the practical usage of Microsoft 365 Copilot across Microsoft 365 Apps, demonstrating how to streamline workflow and increase productivity.
AZ-104: Prerequisites for Azure administrators
Learn the basic Azure concepts you need to know as an Azure administrator. Here are the learning paths in the AZ-104 Azure Administrator series:
Administer Microsoft Fabric
Microsoft Fabric is a SaaS solution for end-to-end data analytics. As an administrator, you can configure features and manage access to suit your organization's needs.
Secure Azure AI services
Securing Azure AI services can help prevent data loss and privacy violations for user data that may be a part of the solution.
Describe Azure identity, access, and security
This module covers some of the authorization and authentication methods available with Azure.
There are no reviews yet.