In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Configuring Cisco Unity Connection Call Handlers, Video Greetings, and Unified Messaging, you will learn how to deploy Cisco Unity Connection features such as auto attendants, video greetings, integrated and unified messaging with Outlook and Exchange. First, you’ll explore how to create voice enabled call handlers with Unity Connection. Next, you’ll configure Unity Connection integrated messaging to send voice mail to an Outlook email client. You’ll also be able to deploy Unity and Exchange to support unified messaging to an Outlook email client. Finally, you’ll see how to configure video greetings using a Cisco MediaSense server. When you’re finished with this course, you’ll have the skills and knowledge needed to deploy these Cisco Unity Connection features within your collaboration network.
Author Name: Sean Douglas
Author Description:
Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He didn’t always understand how IP networks, voice, and video solutions work. Sean remembers clearly what it was like to start from the beginning, when everything was new and somewhat confusing. Fortunately, he had some exceptional teachers that took the time to explain things in plain terms. He also has an enthusiasm for learning and finding solutions. Sean brings that same passion for learning and enth… more

Table of Contents

• Course Overview
  1min
• Configuring Voice Recognition
  18mins
• Configuring Unity Call Management
  30mins
• Configuring an Auto-Attendant for Call Screening
  22mins
• Configuring Cisco Unity Connection Integrated and Unified Messaging
  25mins
• Configuring Cisco Unity Unified Messaging
  20mins