This course introduces problem solving and decision making techniques. These days, we are all regularly faced with problems we need to solve and decisions we need to make. This course will show you which techniques are the most efficient for various circumstances. It will help you to solve both simple and complex problems and make decisions more easily and with more confidence. The techniques that will be covered in detail are: brainstorming, nominal group techniques, mind maps and affinity diagrams. In the last module, five more very useful techniques will be briefly described. Those five techniques are: Group Passing Technique, Stepladder Technique, Fishbone Diagram, Interrelationship diagrams and Force Field Analysis. After you have studied the details of the first four techniques and I have introduced you to five more in short, you will be provided with enough information to employ the acquired knowledge.
Author Name: Milena Pajic
Author Description:
Milena Pajic has more than a two-decade-long career in the IT industry, leading distributed teams and managing projects on the international level. Software developer by education, she dug deep into the code, earned significant hands-on experience, and learned the rules of the game. She has been heavily involved in building teams on the basis of self-organization and cross-functionality, spreading her knowledge, and investing in education. Milena is a Master of Computer Science, PMP Certified Pr… more

Table of Contents

• Introduction
  6mins
• Brainstorming
  19mins
• Affinity Diagrams
  13mins
• Nominal Group Technique
  16mins
• Mind Mapping
  18mins
• More Techniques in a Nutshell
  15mins
• Summary
  15mins