Crisis Communication and Technology: Communicating with Colleagues
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This course takes viewers through the process of preparing for a crisis, communicating with stakeholders during a crisis, and evaluating methods and effectiveness after a crisis has passed.
Crisis communication is one of the most challenging communication types an organization or individual can face, bringing together emotional vulnerability, ethical challenges, and high-stakes decisions amplified by informational and persuasive goals. When managed well, this communication can neutralize and calm an evolving crisis. When managed poorly, though, crisis communication makes a situation worse. This course takes viewers through the most important parts of preparing for crisis communication, including understanding crisis types and strategies, preparing foundational documents, and how to create communication in the moment. By the end of the course, viewers will have a concrete understanding of how to manage crisis communication for their own organizations, providing invaluable insight and immediate benefit.
Author Name: Alan Ackmann
Author Description:
Alan Ackmann teaches business and technical writing in the Writing, Rhetoric, and Discourse Department at DePaul University in Chicago, IL, where he lives with his wife and two children. His professional specialties include career development writing and the rhetoric of slideware and presentations. In his spare time, he enjoys jogging, reading, and singing (though not always in that order).
Table of Contents
- Topic Introduction and Course Overview
21mins - Anticipating and Preparing for a Crisis
34mins - Responding to a Crisis
29mins - Examples of Crisis Communication
31mins - Developing a Crisis Management Plan
20mins - The Ethics of Internal Crisis Communication
14mins - Course and Crisis Conclusion
13mins
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