Life can be difficult and situations, both at work and in your personal life, can have a negative impact not only on how you feel about your job but also on your ability to perform to the required standard. The outcome of this is often a difficult conversation with either your manager or your colleagues. In this course, Employee Course: Difficult Conversations and Friendlier Workplaces, you’ll learn how to create a friendlier workplace and to enable you to have those conversations with your colleagues and managers about those sensitive topics. First, you’ll explore how to improve your interpersonal skills. Next, you’ll discover how to understand your manager and managing your emotions. Finally, you’ll learn how to handle a difficult conversation with managers. By the end of this course, you’ll know how to engage with your colleagues and manager more effectively.
Author Name: Fran Gilbane
Author Description:
Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge. Educated at Oxford University, she worked in several different industries before settling on a training career. With an instinctive grasp of how to make learning both interesting and informative, she prides herself on helping others realize their potential.

Table of Contents

• Course Overview
  1min
• Understanding Business
  21mins
• Appreciating Why Friendly Work Environments Matter
  9mins
• Improving Your Interpersonal Skills
  18mins
• Understanding Your Manager
  10mins
• Managing Your Emotions
  21mins
• Managing Difficult Conversations with Colleagues
  43mins
• Handling Difficult Conversations with Managers
  52mins
• Course Summary
  8mins