Employee Course: Difficult Conversations and Friendlier Workplaces
|
This course will teach you how to manage difficult conversations about sensitive topics with both managers and colleagues, resulting in a friendlier work environment for all and a much easier and less stressful existence for you.
Life can be difficult and situations, both at work and in your personal life, can have a negative impact not only on how you feel about your job but also on your ability to perform to the required standard. The outcome of this is often a difficult conversation with either your manager or your colleagues. In this course, Employee Course: Difficult Conversations and Friendlier Workplaces, you’ll learn how to create a friendlier workplace and to enable you to have those conversations with your colleagues and managers about those sensitive topics. First, you’ll explore how to improve your interpersonal skills. Next, you’ll discover how to understand your manager and managing your emotions. Finally, you’ll learn how to handle a difficult conversation with managers. By the end of this course, you’ll know how to engage with your colleagues and manager more effectively.
Author Name: Fran Gilbane
Author Description:
Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge. Educated at Oxford University, she worked in several different industries before settling on a training career. With an instinctive grasp of how to make learning both interesting and informative, she prides herself on helping others realize their potential.
Table of Contents
- Course Overview
1min - Understanding Business
21mins - Appreciating Why Friendly Work Environments Matter
9mins - Improving Your Interpersonal Skills
18mins - Understanding Your Manager
10mins - Managing Your Emotions
21mins - Managing Difficult Conversations with Colleagues
43mins - Handling Difficult Conversations with Managers
52mins - Course Summary
8mins
User Reviews
Be the first to review “Employee Course: Difficult Conversations and Friendlier Workplaces”
Related Products
Excel 2021 Essentials
In this course, Excel 2021 Essentials, you will learn foundational knowledge of the Excel interface and settings. When youíre finished with this course, you will have the skills needed to begin creating your own professional spreadsheets (and begin preparation for the Microsoft Office exams).
Google Drive
Understand how to use Google Drive for file storage, sharing, and collaboration in a cloud-based environment.
Getting Started with Microsoft Viva
Microsoft Viva empowers organizations to foster a culture where people thrive. This course will teach you how to get started with Microsoft Viva in your own organization.
Google Docs
Learn to create, edit, and collaborate on documents using Google Docs, enhancing productivity and teamwork.
Google Chat
In this course, we introduce you to Google Chat, Google’s chat software included with Google Workspace. You will learn about messaging individuals and groups in Google Chat. You will also discover customization options, collaboration features and how Google Chat integrates with other Google Workspace products. We will explore the use of spaces in Google Chat, showing you how to create, manage, search, and join them. Additionally, you will understand the distinctions between using a space and a group chat. You also explore Google Chat apps and learn how to search for and use apps within Google Chat. Aside from course videos, you will complete hands-on activities to practice what you’ve learned. Consider inviting a colleague or two to interact with you in Google Chat as you complete the activities.
Deep Dive: Conferences, Guides and Visual Studio Code Extension
Pluralsight's VP of Portfolio Marketing Lindsay Bayuk demos our three new product experiences—conferences, guides and our Visual Studio Code extension—and how you can start using them today.
There are no reviews yet.