Getting Started with Design Thinking
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Master design thinking to meet customer needs. Learn to define problems, brainstorm solutions, use prototypes, and apply best practices for user testing and feedback.
About this course
The main aim of your organization’s product or service is to help your customers achieve a specific goal or overcome a problem. This is where the concept of design thinking comes in. Design thinking is a customer-centric approach to determining how best to meet customer needs. In this course, you’ll explore ways to develop customer focus to help you define problems. You’ll explore design thinking strategies, including how to reframe problems, how to brainstorm solutions, and when to use prototypes. You’ll also identify best practices for user testing, as well as for and gathering and reviewing feedback for effective problem solving.
Learning objectives
Identify the characteristics of design thinking
Recognize ways to see through the customer’s eyes
Identify the steps for reframing a problem
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