At the core of involving your customers early in the project/product development process is a thorough knowledge of the agile framework and the importance of frequent communication. In Getting Your Customers Involved with ICAgile, part of the ICAgile Certified Professional – Agile Fundamentals Path, you’ll learn how to distinguish between customer roles and engage with each one appropriately. First, you’ll learn what the main customer personas are. Next, you’ll explore how to involve them and gather feedback appropriately, Finally, you’ll discover how to categorize this feedback and fill your product backlog with prioritized tasks to adapt the product. When you’re finished with this course, you’ll have a foundational knowledge of the customer’s influence on product development that will help you as you move forward in delivering value to your customers.
Author Name: Milena Pajic
Author Description:
Milena Pajic has more than a two-decade-long career in the IT industry, leading distributed teams and managing projects on the international level. Software developer by education, she dug deep into the code, earned significant hands-on experience, and learned the rules of the game. She has been heavily involved in building teams on the basis of self-organization and cross-functionality, spreading her knowledge, and investing in education. Milena is a Master of Computer Science, PMP Certified Pr… more

Table of Contents

• Course Overview
  1min
• Defining the Customer
  14mins
• Involving the Customers
  10mins
• Getting Feedback from the Customers
  25mins
• Adapting the Product
  10mins