Help Desk Essentials: Customer Interaction
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Learn valuable soft skills and customer service skills for working on an IT help desk.
This course will help improve the soft skills and customer service skills of both new and existing IT help desk employees.
Author Name: Fran Gilbane
Author Description:
Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge. Educated at Oxford University, she worked in several different industries before settling on a training career. With an instinctive grasp of how to make learning both interesting and informative, she prides herself on helping others realize their potential.
Table of Contents
- Introduction
3mins - Perceptions
26mins - Language
46mins - Communication
29mins - Call Opening
17mins - The Body of the Call
40mins - Closing the Call
18mins - After the Call
22mins
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