How to Have Difficult Conversations
|
In this course, you will learn how to improve communication and leadership skills by having successful difficult conversations. You should take this course if you want to improve personal or professional relationships and advance in your career.
In your personal and professional relationships you have many opportunities to have critical conversations. It may feel uncomfortable bringing up sensitive topics and bringing attention to things that need to change because you may be worried about hurting feelings or overstepping boundaries. In this course, How to Have Difficult Conversations, you will learn to master the art of planning for and participating in conversations that are hard and uncomfortable, whether you are the initiator of the conversation or the subject of the meeting. First, you will see how to prepare for the difficult conversation, from purposefully planning for the meeting in the right environment to being prepared and practiced with specific language to achieve your objectives. Next, you will discover ideas and tactics for how to present the problem and keep the conversation focused, responding to emotions appropriately and keep your own emotions in check. Finally, you will explore what to do after you are done with the difficult conversation, including the critical follow-up, and how to act towards and around the people involved in the critical conversation. When you are finished with this course, you will have the skills and knowledge of leadership and communication needed to have successful difficult conversations.
Author Name: Jason Alba
Author Description:
Jason Alba has been a Pluralsight Author since 2012, specializing in soft skills and professional development. He started his IT career as an intern developing tools for a robust intranet. He transitioned to an IT manager at another company where his job included web development as well as other IT functions. After an acquisition Jason became VP and then general manager at a newly formed tech company. He founded and manages JibberJobber.com, a CRM for job seekers. Jason has authored three books…. more
Table of Contents
- Course Overview
1min - Preparing for a Difficult Conversation
29mins - Having the Difficult Conversation
25mins - Following up after the Difficult Conversation
19mins - Having a Difficult Conversation You Aren’t Prepared For
20mins
User Reviews
Be the first to review “How to Have Difficult Conversations”
Related Products
Why Every Organization Should Embrace a Learning Culture
In this session, you will learn how to see things differently about selecting talent, increasing employee engagement, and equipping your talent in order to create a successful learning culture.
Time Management in a World of Interruptions
Are the 24 hours per day you have not enough for you? In case you answered "Yes" to this question, this course is for you because it will help you become more productive and achieve more in both your personal and your work life.
Time Management – Maximizing Your Productivity
In this course, you will learn how to make the most effective use of the most scarce resource you have: time.
Learning Programs & Burritos; How the “Build Your Own” Concept Can Work in Tech Learning
Take an opportunity to compare/contrast three technical learning programs inside Liberty Mutual and get a better understanding of how they are promoting a continuous learning culture for their 5,000 tech employees.
Pluralsight and Degreed: Drive Skilling in the Enterprise
Learn how to maximize the combined power of Pluralsight & Degreed, and get a preview of work they're doing together to create a best-in-class path to building tech skills
Building Todometer: Figuring out What Works for You
In this talk, Cassidy Williams will go through some of the technical details of a to-do app called todometer, how it came to be, and the power of open source to improve your own developer experience.
There are no reviews yet.