Within DevOps, automation has become a North Star. We want to automate the toil away, but the goal of “no toil” is unattainable. Many runbooks can only be partially automated because they still require human intervention and insights. Human-in-the-Loop DevOps is the idea that we can benefit from automating toil while still embracing the human interaction in specific tasks. In this talk, we’ll discuss the spectrum of automation in DevOps, common patterns of tasks that can be automated away, like CI/CD and monitoring, and ones that can be partially automated with Human-in-the-Loop DevOps, like incident response. We’ll share examples of interfaces that pull humans into the loop at critical junctures and allow humans to add maximal value while automating the tedium. Lastly, we’ll discuss how Human-in-the-Loop DevOps can improve the on-call experience and improve efficiency.
Author Name: Gremlin
Author Description:
Gremlin is a Chaos Engineering service on a mission to help build a more reliable internet. Their solutions turn failure into resilience by offering engineers a fully hosted SaaS platform to safely experiment on complex systems, in order to identify weaknesses before they impact customers and cause revenue loss. Founded by CEO Kolton Andrus and CTO Matthew Fornaciari in 2016, the company has since raised $26.8Million in funding from Redpoint Ventures, Index Ventures, and Amplify Partners. Existi… more

Table of Contents

• Human-in-the-Loop DevOps
  27mins