About this course

If you’re ready to enter the world of Information Technology (IT), you need job-ready skills. Understanding the fundamentals of computer hardware and operating systems is critical to any technology related job role like Technical Support or Software Development.
This course introduces you to the brain of a computer—its operating system software, where you’ll become familiar with the fundamentals of the Microsoft Windows operating system. You’ll gain skills to describe internal key hardware computer components, including motherboard components, central processing unit (CPU) memory, hard drives, expansion slots, and more.
This course will equip you with the knowledge to identify the various hardware connections, including categories of ports, add-on peripherals such as mice, and other hardware components. And you’ll learn the basics, including standard workstation setup, commonly used operating system settings, screen capture commands, and best-in-class troubleshooting practices.
This course provides hands-on experience with a real-world inspired project to add to your portfolio, demonstrating your hardware and operating systems knowledge with troubleshooting malfunctioning computer systems.
This course is for anyone new to IT and computer hardware or who wants to start an IT support-related profession as a Help Desk Support Specialist, IT Support Specialist, Virtual Customer Service Agent, or Technical Support Representative. And those interested in showcasing their analytical and evaluation skills through hands-on practice labs to become job-ready with real-world skills.

At a Glance:
Institution: IBM
Subject: Computer Science
Level: Introductory
Prerequisites:
Basic computer literacy.
Associated programs:
Professional Certificate in Information Technology (IT) Support PC
Language: English
Video Transcript: English
Associated skills:Help Desk Support, Hard Disk Drives, Operating Systems, Peripheral Devices, Screen Capture, Motherboard, Technical Support, Troubleshooting (Problem Solving), Computer Hardware, Expansion Cards, Information Technology, Customer Service