IBM: IT Support Case Studies
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This Capstone course provides a series of case studies for demonstrating skills to perform in a Technical Support role. It also includes a practice exam to help you prepare for the CompTIA IT Fundamentals (ITF+) Certification Exam.
About this course
In this Capstone, you will demonstrate your ability to perform in an Information Technology (IT) Support role by applying your new knowledge to real-world situations. You will practice analyzing user help requests and troubleshooting various issues that a Tech Support role would encounter.
You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing – all areas with which a tech support role interacts regularly. You’ll also showcase your knowledge and understanding of escalation, levels of support, ticketing systems, and other support tools and systems, as well as communication and customer service skills for delivering technical support.
This course also includes a final exam that contains questions on the topics and style found in the CompTIA IT Fundamentals (IFT+) Certification Exam. It serves as this program’s final exam, helps you practice for the Certification, and measures your preparedness. By the end of the Capstone course, you’ll be equipped with the technical support skills that are found in everyday professional settings.
Before taking this course, it is highly recommended that you first complete all the previous courses in the IBM IT Support Professional Certificate.
At a Glance:
Institution: IBM
Subject: Computer Science
Level: Intermediate
Prerequisites:
Complete all of the courses within the Information Technology (IT) Support Professional Certificate
Language: English
Video Transcript: English
Associated programs:
Professional Certificate in Information Technology (IT) Support PC
Associated skills:Customer Service, Cloud Computing, Technical Support, Information Technology, CompTIA IT Fundamentals, Troubleshooting (Problem Solving), Communications
What You’ll Learn:
About this course
In this Capstone, you will demonstrate your ability to perform in an Information Technology (IT) Support role by applying your new knowledge to real-world situations. You will practice analyzing user help requests and troubleshooting various issues that a Tech Support role would encounter.
You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing – all areas with which a tech support role interacts regularly. You’ll also showcase your knowledge and understanding of escalation, levels of support, ticketing systems, and other support tools and systems, as well as communication and customer service skills for delivering technical support.
This course also includes a final exam that contains questions on the topics and style found in the CompTIA IT Fundamentals (IFT+) Certification Exam. It serves as this program’s final exam, helps you practice for the Certification, and measures your preparedness. By the end of the Capstone course, you’ll be equipped with the technical support skills that are found in everyday professional settings.
Before taking this course, it is highly recommended that you first complete all the previous courses in the IBM IT Support Professional Certificate.
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