Improve Customer Support Efficiency with Open-Source LLM
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Enhance customer support efficiency using open-source Large Language Models (LLMs). Learn how to automate responses, optimize workflows, and provide superior service with AI-driven solutions.
At a Glance
Get ready to boost your customer support efficiency! In this project, we’ll use a hotel’s Booking.com reviews as an example. We’ll implement sentiment analysis and employ an open-source Large Language Model (LLM) to batch-generate personalized responses to customer reviews and uncover hidden pain points.
- You work in a company that values efficient business processes, excellent customer support, and effective task management.
- You recognize the importance of leveraging technology to enhance your performance and achieve better outcomes in your role.
- You are interested in learning how to apply natural language processing (NLP) techniques and open-source language models (LLMs) to optimize work processes, deliver exceptional customer support, and make data-driven decisions.
A Look at the Project Ahead
- Improve Customer Satisfaction: Gain insights into customer sentiments, identify their needs, and effectively address their concerns, leading to enhanced customer satisfaction and loyalty.
- Enhance Communication with Customers: Generate empathetic AI responses to customer feedback, enabling businesses to respond to negative reviews or complaints in a caring manner, thereby converting negative experiences into growth opportunities.
- Drive Data-Driven Decision Making: Analyze customer support data, extract valuable insights, and make data-driven improvements to products, services, or customer support systems based on key complaints or improvement suggestions.
- Gain Hands-on Experience with NLP Applications: Acquire practical skills in building NLP applications using open-source APIs like Hugging Face. Follow step-by-step instructions and exercises to apply sentiment analysis, generate empathetic AI responses, and analyze text data, valuable for those interested in NLP and AI-driven customer support.
What You’ll Need
You will be using IBM Skills Network Labs environment. Everything you need to complete this project will be provided for you. The only thing you need is a current versions of Chrome, Edge, Firefox, or Safari.
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