IT Service Management Foundations
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Learn the foundations of contemporary IT service management and take your first steps into the digital age. Understand how today’s ITSM is based on Lean and Agile rather than on processes or a rigid service lifecycle structure.
There is a lot to learn about the foundations of contemporary IT service management.
In this course, IT Service Management Foundations, you will start working with ITSM based on an agile mindset, laying the foundation for advanced ITSM approaches for the digital age.
First, you will explore essential concepts relating to IT Services, such as what an IT Service is, and the definition of IT Service Management.
Next, you will discover how contemporary approaches to ITSM were influenced by Lean – the production system developed by Toyota.
Finally, you will understand how the Agile Manifesto became the source for guiding principles to any IT operation.
When you are finished with this course, you will have the skills and knowledge to start creating value streams and to progress in the ITSM Foundations learning path.
Author Name: Frederico Aranha
Author Description:
Frederico had extensive experience in professional education, consulting, program management, innovation projects and new businesses development. He is certified as a PMP, ITIL Expert, Scrum Master, Product Owner, Scrum Trainer and instructor accredited by Axelos/PEOPLECERT. Frederico’s specialties are: management training, online education, project management, new businesses development, risk management, systems development, Lean Startup, BMG, quality management, IT services and strateg… more
Table of Contents
- Course Overview
2mins - Understanding IT Service Management Key Concepts
29mins - Describing Lean IT and Kanban in IT Service Managements
25mins - Understanding Agile Service Management
21mins - Describing Key Concepts on Value Delivery
10mins
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