IT Service Management Specific Practices
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Learn operational service management practices such as incident management, problem management, IT asset management, and many others. Take this course and get ready to start working with ITSM and become an agent of change in the digital age.
Would you like to start working with ITSM, but don’t know where to begin?
In this course, IT Service Management Specific Practices, you will learn operational concepts and practices related to IT Service Management. First, you will learn fundamental operational concepts regarding ITSM such as incident, problem, known error, and IT asset.
Next, you will study monitoring and managing events, release management, service configuration management, deployment management, and change control. Finally, you will learn how to apply key ITSM practices such as:
Author Name: Frederico Aranha
Author Description:
Frederico had extensive experience in professional education, consulting, program management, innovation projects and new businesses development. He is certified as a PMP, ITIL Expert, Scrum Master, Product Owner, Scrum Trainer and instructor accredited by Axelos/PEOPLECERT. Frederico’s specialties are: management training, online education, project management, new businesses development, risk management, systems development, Lean Startup, BMG, quality management, IT services and strateg… more
Table of Contents
- Course Overview
1min - Understanding ITSM Operational Concepts
19mins - Understanding Service-focused Practices
20mins - Applying Key Contemporary ITSM Practices
33mins
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