IT Service Quality Management
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To manage quality is to assure conformance to requirements based on customer needs. Learn how to become a quality management specialist and become a valuable ITSM professional in this course.
It’s key to apply quality management concepts into IT services. In this course, IT Service Quality Management, you’ll learn how to continually improve IT services in any industry. First, you’ll explore overall quality management concepts. Next, you’ll discover strategical planning. Finally, you’ll learn how to apply quality management into projects, services, and IT governance. When you’re finished with this course, you’ll have the skills and knowledge needed to work on quality improvement projects.
Author Name: Frederico Aranha
Author Description:
Frederico had extensive experience in professional education, consulting, program management, innovation projects and new businesses development. He is certified as a PMP, ITIL Expert, Scrum Master, Product Owner, Scrum Trainer and instructor accredited by Axelos/PEOPLECERT. Frederico’s specialties are: management training, online education, project management, new businesses development, risk management, systems development, Lean Startup, BMG, quality management, IT services and strateg… more
Table of Contents
- Course Overview
2mins - Recalling Quality Management Key Concepts and Practices
30mins - Understanding Strategic Planning and Quality Improvement Projects
22mins - Applying Quality Management in IT Services
33mins
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