Are you preparing to configure Salesforce Knowledge within Salesforce Service Cloud and want to learn how to best configure and maintain it? In this course, Knowledge Management in Salesforce Service Cloud, you’ll learn how to administer, maintain, and use the Knowledge object, Record Types, and data categories. First, you’ll explore configuring Knowledge settings and the Knowledge object. Next, you’ll discover data categories and how to maintain Knowledge visibility and permissions. Finally, you’ll learn how to add Knowledge components within Salesforce App Builder and Experience Cloud. When you’re finished with this course, you’ll have the skills and knowledge of Salesforce Knowledge needed to manage and maintain a knowledge base.
Author Name: Jarrod Kingston
Author Description:
Jarrod is a Salesforce MVP and VP of Solution Engineering with 7Summits, an IBM Company. He has 12 Salesforce certifications and 10+ years of experience in the support, training, and advancement of Salesforce. He has extensive experience in providing presentations, solution demonstrations and training. Jarrod has a dynamic ability to provide valuable content in an engaging way. Outside of work, Jarrod enjoys woodworking, house remodeling and spending time with his family. He lives in Kansas City… more

Table of Contents

• Course Overview
  1min
• Knowledge-centered Support in Salesforce
  14mins
• Knowledge Visibility in Salesforce
  21mins