In this course, Managing Anger and Frustration in the Workplace, you’ll learn to better recognize, regulate, and resolve situations of anger and frustration in a professional setting. First, you’ll explore the most common causes and consequences of anger and frustration, and connect these patterns to your own experiences. Next, you’ll discover methods for expressing and responding to anger and frustration in a way that preserves and enhances professional relationships. Finally, you’ll learn how to enact lifestyle changes and preventative steps to minimize feelings of anger and frustration before they occur. When you’re finished with this course, you’ll have the skills and knowledge of how to handle anger and frustration in your professional life needed to manage relationships and enhance your emotional intelligence.
Author Name: Alan Ackmann
Author Description:
Alan Ackmann teaches business and technical writing in the Writing, Rhetoric, and Discourse Department at DePaul University in Chicago, IL, where he lives with his wife and two children. His professional specialties include career development writing and the rhetoric of slideware and presentations. In his spare time, he enjoys jogging, reading, and singing (though not always in that order).

Table of Contents

• Course Overview
  1min
• Introduction to Anger and Frustration
  13mins
• Causes and Consequences of Anger and Frustration
  15mins
• Expressing and Responding to Anger Productively
  22mins
• Long-term and Lifestyle Strategies for Managing Anger and Frustration
  16mins
• Additional Resources for Managing Anger and Frustration
  9mins