We all know that workplace conflict happens, and ignoring it can be costly and harmful to the organizations where we work. While many people try to avoid conflict, business leaders and HR professionals know that conflict is normal and healthy. In this course, Managing Conflict Best Practices, you’ll learn to improve your conflict management competency. First, you’ll explore the difference between healthy and unhealthy conflict along with observation tips to best identify need. Next, you’ll discover mediation guidelines and frameworks that improve conflict resolution efforts. Finally, you’ll learn culture characteristic traits that help minimize conflict in the workplace. When you’re finished with this course, you’ll have the skills and knowledge needed to enhance your conflict management competency.
Author Name: Alice Meredith
Author Description:
Alice is a culture strategist and has a deep-rooted passion for cultivating cultures of change and belonging. Alice has 30 years of senior leadership experience in Corporate America and recognized credentials as a Certified Sr. HR Professional (SPHR) and Change Management Professional (CCMP), Alice brings a wealth of knowledge and expertise to each course as she seamlessly integrates cultural strategy into evolving work environments. Known for her innovative approach, Alice has pioneered multipl… more

Table of Contents

• Course Overview
  2mins
• Improve Your Conflict Competency
  37mins
• Guidelines and Frameworks for Mediating Conflict
  17mins
• Culture Characteristics That Minimize Workplace Conflict
  12mins