At the core of organizational change management is a thorough knowledge of how to successfully introduce change to people. In this course, Managing IT: Organizational Change Management, you’ll learn how to clearly define roles and responsibilities and handle resistance to change. First, you’ll explore the impact of organizational change management. Then, you’ll gain the knowledge to help people transition through change. Finally, you’ll learn key activities for effective organizational change management. When you’re finished with this course, you’ll have strong knowledge of how to effectively introduce change that will help you as you move forward in your career.
Author Name: Kevin Miller
Author Description:
Kevin’s mission is to close the gap between IT departments and the businesses they support, by opening IT to change. His goal is not to change what IT does; it is to change how IT does it, by changing how IT thinks. Kevin’s expertise is helping organizations of all sizes adopt and embrace agile methodologies for faster deliveries, reduced cost, and increased customer satisfaction. Kevin possesses numerous degrees and certifications, and over 20 years of progressive experience in a wide range of … more

Table of Contents

• Course Overview
  1min
• Understanding Organizational Change Management
  15mins
• The RACI Matrix
  5mins
• Understanding People’s Transition through Change
  22mins
• Key Activities for Effective OCM
  50mins